Privacy Policy | Medical Devices

Medical Devices Pty Ltd (“Medical Devices”, “we”) supplies medical devices to hospitals, clinics and other healthcare facilities in Australia. This policy explains what personal information we collect, why, who we share it with and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988.

What we collect

When you send an enquiry

Our forms for quotes, video demos, evaluation packs, brochures and general questions ask for your name, email address and phone number. They may also ask for your organisation, role and state, the products you're interested in, your message and how you heard about us. Evaluation pack requests also ask you to confirm that you're a healthcare professional or requesting on behalf of a healthcare facility.

With each enquiry we also record the page you sent it from, the page you first arrived on, and any campaign details in the link you followed, for example from one of our emails. To stop spam and repeat submissions, we keep a one-way coded version of your IP address, not the address itself.

When you buy from us or contact us

When you order from us or deal with us by phone or email, we collect what we need to supply you: your contact details, organisation, delivery and billing details, and order history.

When you visit the site

Our website host automatically logs technical details of each visit, such as IP address, browser type and the pages requested, to run and protect the site.

We don't need information about patients, so please don't include patient details in an enquiry. You can browse the site without telling us who you are, but we need your contact details to reply to an enquiry or supply products.

How we use it

To reply to your enquiry and send the quote, demo, evaluation pack or brochure you asked for
To supply products, manage your account and keep business records
To tell you about product safety notices or recalls affecting products you've bought
To send you product news, if you've agreed to it or you're a customer. Every email includes a way to unsubscribe.
To understand how the site is used and improve it
To prevent spam and misuse of our forms

We don't sell or rent personal information.

We share personal information only with businesses that help us operate, and only what they need:

our website host (Vercel) and database provider (Supabase), which process and store website enquiries
Microsoft 365, which runs our email
the providers of our customer relationship management, accounting and website analytics software
couriers and freight companies that deliver orders and evaluation packs
a product's manufacturer, where needed for a warranty claim, product complaint or recall

We may also disclose personal information where the law requires or allows it, for example to the Therapeutic Goods Administration.

Storage outside Australia

Website enquiries are stored in our database provider's Sydney data centre. The servers that run the website and handle your enquiry are in the United States. Our email, customer relationship management and analytics providers may also store information in the United States and other countries. We use established providers with their own security and privacy commitments.

Cookies and browser storage

The site doesn't use advertising cookies. It stores two things in your own browser: your quote list, so it's still there when you come back, and the link you arrived from, until you close the tab, so an enquiry can tell us how you found us. Neither is sent to us unless you send an enquiry, and you can clear both at any time in your browser settings.

We use Vercel Web Analytics to count visits and see which pages are used. It doesn't use cookies and doesn't tell us who you are.

Keeping it secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Website enquiries are kept in a database that only our website's server can write to, and only authorised staff can see them. When we no longer need personal information for business or legal reasons, we delete it or remove the details that identify you.

Seeing or correcting your details

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We'll respond within 30 days. If we can't give you access, we'll explain why.

Questions and complaints

If you have a question or complaint about how we've handled your personal information, please contact us and we'll reply within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Contact us

Privacy enquiries, Medical Devices Pty Ltd
Email: support@medicaldevices.com.au
Phone: +61 3 8770 3500 (freecall 1800 77 51 51)
Post: Unit 1/20 Colemans Rd, Carrum Downs VIC 3201, Australia

Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.